You can depend on Dolphin

In 1989, our company founders created a revolutionary concept in equipment refurbishing. Their goal was simple: transform pre-owned equipment into better-than-new condition, offer it at a fair price and stand behind their work. The result is Dolphin Enterprises - one of the most trusted names in the industry. Over the years, the Dolphin team has built a thriving operation, guided by the principles of exceptional quality, integrity and service. Dolphin's reputation for excellence in refurbished units and premium parts is known worldwide, as increasing numbers of IBM, Lexmark, HP, Xerox, Tektronix and other OEM service companies choose to partner with us.

Your needs come first

Every time you interact with us, you can expect personal attention, fast turnaround and products that consistently exceed your expectations. Whether you need installation assistance, updated software drivers, tracking information, or just have a question, we're here to help.

Real people; superior service

As our valued customer, you deserve to talk with a live person, not an annoying "phone tree." We're open weekdays from 6 a.m. to 4:30 p.m. Pacific Time, ready to talk to you.

Knowledgeable, not pushy

Because we deal with so many service companies and OEMs, each sales associate is familiar with hundreds of makes and models. Without hype, their goal is to match you with the equipment you need for maximum business success, at affordable prices.

We'll find it fast

Our salespeople are excellent listeners. just describe what you're looking for and your sales rep will pinpoint the right parts, printers, plotters, fusers, maintenance kits, fax machines, scanners and supplies to meet your needs - today and tomorrow.

Diamonds in the rough

In our massive warehouse, otherwise known as "Evaluation Centeral," our skilled receiving staff accepts, quarantines and evaluates every piece of incoming merchandise before it enters our huge inventory.

A vast equipment library

Each arriving item has the potential to become "better than new" at a future date. According to the item's condition, it is categorized and assigned a temporary location, where it awaits later refurbishment in our high-tech repair lab.

Your unit receives first-rate expertise

Comprehensive Restorations

Unlike some firms that clean the casing and call it refurbished, every machine we restore is completely overhauled from top to bottom. Our experienced specialists update firmware, replace components and parts, and clean every unit to make sure it performs at maximum efficiency.

In the 'home stretch'

Now that your machine has been restored to its original glory, our final inspection team goes through it with a fine-toothed comb. Your printer, plotter, copier or other unit is meticulously examined, retested and issued brand new paperwork.

White glove treatment

But no machine passes inspection without a thorough cleaning. From dust removal to a complete, inside-and-out scrubbing, your unit emerges in immaculate condition.

In-transit safety, guaranteed

Your finished unit is securely packaged in a brand new, double-walled box, surrounded by Instapak foam to ensure safe arrival. instapak forms a cushioning barrier around objects of any size or shape for maximum shipping and handling protection.

Protecting your investment

We use only the finest packaging materials so that your refurbished machine can get to work immediately. Your investment is worth protecting; rely on us to do it right.

Streamlined, same-day shipping

Our state-of-the-art shipping and tracking system whisks your order on the trucks of carriers like FedEx, UPS, DHL and others, with incredible efficiency. More than 98% of the time, Dolphin orders arrive on schedule.

10-minute turnaround

Our busy shipping department processes orders with lightning speed and accuracy. In fact, the majority of orders are processed in just 10 minutes.

Good as new

Our most valuable assets are our reputation and our customers. To protect both, we offer expert field service and depot repair.

Professional field service

When your machine is down, we'll dispatch one of our OEM factory-trained technicians directly to your site (within our local service area). You'll receive top-quality parts and workmanship at very competitive prices. In fact, we'll beat anyone's published service price. We also offer small-to-large network installation/integration, virus and spyware detection/removal and technical support.

In-house depot repair

If you prefer, or are outside of our service area, you can bring in or ship us your machine and receive Dolphin's first-quality depot repair. Our highly skilled repair and refurbishment team will diagnose and service your equipment promptly.

We have what you need

As authorized OEM partners with HP, Xerox, Lexmark and others, we stock and sell new and refurbished:

• Computers
• Copiers
• Fax Machines
• Fusers
• Maintenance Kits
• Monitors
• Multipurpose machines
• parts
• printers
• plotters
• servers
• scanners, and more

Our multi-million-dollar inventory covers a wide range of classic and cutting-edge units ready for customer use. Dolphin Enterprises also also stocks a great deal of ship-on-demand product for service companies - which we can do for you, too.

Service contract fulfillment

Our knowledgeable sales reps can help you design service packages that match the needs of your clients. From unit sales and network installation/integration, to virus and spyware detection/removal and technical support, we've got you covered.

You name the part, we've probably got it

Dolphin Enterprises is authorized by several major OEMs to order factory-direct parts for many types of office machines. Rare and hard-to-find parts are also a specialty. Need fusers and maintenance kits? We have plenty. With more than 8,000 line items in our massive warehouse, we carry one of the most complete parts inventories you'll find anywhere.

Part of the solution

Not only do we deliver the best quality parts, our turnaround time is incredible. Often, your order is packaged and on the shipping dock just minutes from the time you place it. Now that's fast. at your request, we can overnight your unit to arrive the next day, so you're up and running in no time.

Making the switch

One day your system is running fine, the next, it goes down. Dolphin Enterprises will get you back in business quickly with an advance exchange sale. We'll overnight you a duplicate model - even before we receive your trade-in. Just place your unit in the shipping box that arrives with your replacement printer or other machine, and send it off to us.

Looking to upgrade?

We're an excellent resource for new equipment. For a very competitive price, we can supply you with an upgraded, new or refurbished scanner, plotter, fuser, copier or other items as a trade-in exchange. You receive all the convenience of an advance exchange, but with the options you request.